中間加約既朋友, 小心3台收貴咗大家月費.

話說我2012年9月出 iPhone 5, 每個月月費 $198, 連增值服務 $238, 簽兩年約.

後尾2013年9月出iPhone 5S, 加簽多兩年, 月費 $238 + $12 + $36, 但有回贈, 又係簽兩年約.

果時講明係, 新約行先, 到新約完咗, 行番舊約個 plan.
結果我無為意, 到今日先發現, 原來新約完咗之後, 佢繼續收緊我新約既錢, 但係變咗無回贈.

即係話, 原本$238一個月變左$285一個月, 交多差唔多五十蚊.
我頭先同 CS 嘈, 佢話我因為無通知佢地, 所以會繼嬻收番我新約既月費, 但明明係履行緊舊果張約.

我叫佢地比番我多咗既錢, 佢地唔肯.
最頂癮既係, 佢起初話我通知咗佢地後, 佢地可以嚟緊既月費變番我舊約一樣.
跟住, 再check 番, 就話很抱歉, 呢家再無198月費, 所以對我做成不便, 轉唔到.

我話咁樣唔係不便, 係呃錢, 因為明明舊約係198, 呢家要比到238.
一年屈多咗我最少40 x 12 = $480. (未計$12->$18, $28->$36 果條數).
仲要我有兩個號碼係咁, 佢地話會搵專人跟進.

我都唔執輸, 會開始係各大forum 出post, 再打去消費者委員會投訴,
如果你地都有同我類似既情況, 麻煩聲緩一下.

我都同你差不多情況,果時未有iphone用緊138plan,到而家iphone個約完左,轉返普通plan,又係話而家無138plan最平得188plan

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3永遠係最9
3幾平都唔會用!!!

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話說我2012年9月出 iPhone 5, 每個月月費 $198, 連增值服務 $238, 簽兩年約.

後尾2013年9月出iPhone 5S,  ...
johnlai9 發表於 2015-11-23 03:01


Those CS in 3 is useless.... They will say a lot of bull shxt to fool you off. For such issue, better ask for their manager. Don't listen to those CS saying that they will ask their manager to call back in xx hours. No one will call you back. You need to insist to hold over the phone while they connect you to a manger. Usually they will say their manager line is busy and cannot get through for the first few holds, just tell them you would continue waiting over the line. Usually the manager is willing to refund the money considering your total sum is not high at all. Prepare the old and new contract copy and forward a complain to Consumer Council at the same time in case the manager is not willing to help. You may also forward your case to the newspaper. At last, if all these methods doesn't works, Small Claims Tribunal is your last option.

P.S. I always record every conversation if I renew or join in new contract.

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回復 1 #johnlai9

咁而家冇$198 plan 但係客户又負担唔到多咗嘅月費係咪可以解約先。支持師兄企硬維護合理權益

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3係衰 因為我都係過來人  不過呢2年加約去買機真係有d.......

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提示: 作者被禁止或刪除 內容自動屏蔽

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3永遠係最9
3幾平都唔會用!!!x2

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我由2010年加簽約到2016,前後出左3部IP
不過每次加簽果陣,個SALES都講明先行新約,
當新約完左,可以行番舊約,不過要個客戶提出,
客戶唔提出轉行舊約,會繼續收最新個份約既價錢。
成件事,真係好睇下自己有無留心細則,或者個SALES有無講,
當然3HK真心好狗,因為我轉舊約果陣,都係話百幾蚊既PLAN無晒,
要用番2XX個D PLAN

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我連完約前 十四日 mmp 去人地 帶number 過台 都要事先一個月前 出fax 插插 先至安心轉台   

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brainiepc 發表於 2015-11-23 09:10


可能我真係天真咩係 mmp
我自己就覺我一份約未完就唔好攪咁多野 尋日食咩都唔記得啦  
仲要話幾年前 電話公司就博消費者唔記得 所以好多時會亂咁嚟
調番轉講 電話公司未完約改plan 你地會點

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