Hi there, first you'll need to visit an audiologist for ear impressions. Then, you’ll need to mail those impressions to the Ultimate Ears lab. Your impressions must be received by November 23rd, or the offer will be null and void. After the drop ends, Massdrop will email each purchaser the shipment address and a unique order ID number, which must be included with the impressions you send. This is a “Bring Your Own Impressions” party, which means you can’t go to one of Ultimate Ears’ dealers with a scanner. Check this preferred audiologist map to find one near you.
Hello, I come from Hong Kong and want to drop this UE 18 PRO.
About the Impressions, if I find UE Pro recommended audiologist, I need to pay the extra free or not?
And the UE 18 PRO maintenance, is it international maintenance or US location only?
At last, if I find UE Pro recommended audiologist. The drop application is fill "Impressions Received by Ultimate Ears"?
Thank you very much
Hi. You would be responsible for the impression cost. We service and guarantee everything globally. You'd first contact Massdrop as they would be your dealer of record but you would be fully taken care of. And for logistics, Massdrop will email you a UE order #. Include that with your impressions when you mail them in and make sure they arrive in Irvine before 11.23.
If anyone wants to mail impressions early, please send to:
3 Jenner St. Suite 180
Note that when Massdrop emails you your UE order ID#, if you have already shipped your impressions then forward that email directly to David Gutierrez at [email protected] and also let him know that you sent your impressions ahead of time.
MAKE SURE TO HAVE YOUR NAME & MASSDROP CLEARLY NOTED ON THE OUTSIDE OF YOUR IMPRESSION BOX