部Z5 compact一年內整左八次 (2)

本帖最後由 PheniX01 於 2016-11-9 06:56 編輯

http://www.hkepc.com/forum/viewt ... 12&highlight=z5

等左個幾星期都等唔到Sony封信話我知點解reject我warranty extension
所以又send多次message上Sony Global,不過我懷疑你揀Hong Kong時就會自動飛左去Sony HK,根本唔Global

This is my second time of contacting Sony. I have requested a new replacement of Xperia Z5 compact and additional one year of warranty because of the poor repair service provided by TSO. Sony has accepted the former but rejected the latter. I wanna know the reason but I still have not received any response from neither Sony Mobile or TSO since the last time I talked to TSO. I insist my requests as Sony failed to provide me a proper warranty service. I am merely asking for the service I bought. Including the transportation, waiting time and etc., I have wasted over 30 hours and HKD800. I have posted my story on a forum and it has been viewed by over 20,000 members. Many members have expressed their concerns about the quality of warranty service. If Sony still reject my requests, I will send email to CEO of Sony Kazuo Hirai or seek help from Consumer Council and consider to sue Sony. I suspect that Sony has already violated the Trade Descriptions Ordinance as Sony failed to provide the service they claimed. Also, if possible, please contact me directly. TSO CANNOT help me.

Sony又迫我練英文,真係用心良苦

Sony Asia個contact form係廢既,禁完send只會咁

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Sony真係唔知做乜, 直營維修中心做得幾好都無用, 一個Sony Mobile 維修中心連品牌都輸咗, 一般消費者點知係外判TSO, 只係知令手機上Sony佢唔保, 以後都唔買Sony野

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ching 有冇update?

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點解唔搵蘋果???? 約佢地一齊陪你上repair centre 嘛

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我都試過整幾次都唔得,不過我係用Sony ZR,同埋都2年前既事。
1. 試過個wifi connect 左無耐,個connection 就download唔到,自己試過駁去唔同AP都係同一情況,第一次去整,佢地hold 左幾日只係同我reset OS,但返去試情況依舊。
2. 過一排又發現個mon 右上角撳落去會有空位,拎到去佢地堅持話係正常.....又放抵機日後拎返依然話checked 正常。
3. 又過一排終於忍唔住再拎去整個wifi & charge 電話個cover 勁鬆,又放抵幾日,結果都已經估到...又係乜都無搞過,堅持係正常。
哈!!

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本帖最後由 PheniX01 於 2016-11-11 14:57 編輯

Dear Mr. XX,

Thank you very much for your email dated 25-Oct-2016 and 10-Nov-2016 regarding your (Xperia Z5 Compact E5823, IMEI#XXXXXXXXXXXXXX). Your feedback and comments are valuable to us. Please kindly accept our apologies for any inconvenience caused.

Whilst we always endeavor to provide our customers with excellent services that best fulfill their needs, we regret to learn of your experience on that occasion. According to our records (workorder no. WOTSO/GZ0362866 dated 26-Oct-2016, phone purchased on 23-Oct-2015), we note that owing to warranty expiry and damage resulting from liquid but the Water Resistant Test result is failed.

Therefore, we offer free of charge to replace a Z5 Compact unit to solve the problem that you claimed. According to our Limited Warranty Terms and Condition (clause#2), the replaced unit shall be warranted for the ninety (90) days from the date of repair. We regret to refuse your request of 1-year warranty extension.

Detail of the Limited Warranty Terms and Condition, please click:
http://www-support-downloads.son ... _phones_HK_12_5.pdf

As one of the leading mobile phone manufacturers in the world, we take our customers feedback and comments respectfully pride ourselves on continuous improvements in our products. We value your patronage and hope that despite this incident, you will retain confidence in our services and give us the opportunity to serve you again in future.

Should you have further comments and enquiries, please feel free to contact Mr. Li at 2781 2981.

Yours sincerely,

For Sony Mobile Communications AB
Hong Kong region
Customer Care Centre

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唉,send信比CEO

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