Surface 3 "睡眠"時自動Reboot

各位師兄,

我部Surface 3 在"睡眠"時 (按一下Power制,畫面全黑,我嘅理解哩個係Sleep,唔係Hibernate)
會Random發生自動Reboot,即係擺喺枱面,乜都唔掂,部野會重啟仲播埋開機音樂
著返機後會Show Windows 8.1嘅Error Message,Event Viewer見到Bug Check 再加Error Code
上星期五買,一日起碼發生一次
請問哩個係Software定Hardware問題?
打過比Microsoft,佢叫我Factory Default/換機/上Forum問等等
但如果係Firmware問題/或個別Software問題,換機都無用

謝謝

補充:已做晒Windows Update, Surface 3 係2GB ram/64GB Storage Version,防毒用Avira

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try power management setting (adv setting) & PC setting
change all "Hibernate" to "Sleep"/ Disable "Hibernate"

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try power management setting (adv setting) & PC setting
change all "Hibernate" to "Sleep"/ Disable  ...
rfdingo 發表於 2015-6-8 15:19

Hi C Hing,

Checked the power options all are "Sleep".
It seems that there is no "Hibernate" option in Surface 3.
But I Googled some people recommend to use command line powercfg to disable Hibernate and I applied that already.

Thanks

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try Disable fast startup
*reboot once after updated config
http://www.microsoft.com/surface ... ponding-surface-pro

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try Disable fast startup
*reboot once after updated config
rfdingo 發表於 2015-6-8 16:49

Thanks, now just factory defaulted...
And tried turning off fast start up...
Being a prolonged user of Thinkpad & Macbook without any issues, I just realized now not all hardware are created equal...
Some are obviously shxtter than others...

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你呢個問題
我之前部 surface pro1
同而家手上部 東芝 WT8 都試過
印象中set好上面既野同關左fast boot 就無事

surface 3就一開始關左相關既野,所以未試過

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本帖最後由 lancelotchau 於 2015-6-9 08:23 編輯

Why not call Microsoft directly? Their support are good and very knowledgeable.  If they think it's hardware issues, they will suggest you to send the machine back.

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Why not call Microsoft directly? Their support are good and very knowledgeable.  If they think it's  ...
lancelotchau 發表於 2015-6-9 08:15


As said on thread #1,
"打過比Microsoft,佢叫我Factory Default/換機/上Forum問等等"
They are not willing to help me have a look at Event Log, dump files etc

I have tried to default now and see how it goes

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本帖最後由 CallPut 於 2015-6-9 12:39 編輯

我之前有部4G/128G版,買翻嚟日日都會hang機,無反應要按power 30秒。。。。一日一次,hard reset咗都一樣,最後退機。。。之後再買一新機,新機用咗一過星期日日用,仲裝好多software,VS2013 ,Photoshop, Android AMIDUOS等大型software,未試過hang機,穩定,好明顯呢D係hardware問題,唔使諗,去換機喇。。

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