[操作疑難] Constellation ES3 fails Long Generic Test

Got two ST2000NM0033 with Synnex 3-year warranty just recently
Run Seatools (Win), both passed Surface Test and Short Generic Test, but failed Long Generic Test

Already had one drive replaced at store, but still fails Long Generic

HDDs are connected via USB3 on Unitek docking cradle (Y-3602) and expected to be installed into desktop to replace old drives

Does this mean the HDDs are no more and should be rechecked and replaced?

直插SATA試吓

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直插SATA試吓
smoke_cheese 發表於 2017-1-10 04:38 PM

OK, will have Synnex try that for me
Personally have no intention opening desktop yet (also no more ports available)

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本帖最後由 harryytm 於 2017-1-10 17:37 編輯

Any screenshot? Would you also show the S.M.A.R.T. info please.

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Any screenshot? Would you also show the S.M.A.R.T. info please.
harryytm 發表於 2017-1-10 05:36 PM

SMART info (from CDI) is all good, no flags
Only run Seatools and nothing else

Sorry no screenshot
All I can say is "Long Generic - FAIL" in red text
Now suspecting USB3 (docking) connection is the culprit

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SMART info (from CDI) is all good, no flags
Only run Seatools and nothing else

Sorry no screenshot ...
anon893 發表於 2017-1-10 17:44

Any follow-up?

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Any follow-up?
harryytm 發表於 2017-1-12 04:01 AM

Sent to Synnex for checkup, will take a few days

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Got call from Synnex and new replacement was issued
However, Seatools Long Generic test still fails, even worse



What's going on......
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Problem was connect thr USB. Direct connect to SATA controller and make test.

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Problem was connect thr USB. Direct connect to SATA controller and make test.
GbE 發表於 2017-1-15 05:08 PM

What about eSATA?  Y-3602 has eSATA3 (even though MB is only eSATA2)

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