標題: after update whatsapp [打印本頁]
作者: handsome_guy 時間: 2018-2-16 16:24 標題: after update whatsapp
thank you ....
作者: collin 時間: 2018-2-18 14:50
本帖最後由 collin 於 2018-2-18 15:02 編輯
Thanks for your message.
We are trying to investigate further into the matter. For this we would need some help from your end. We need you to uninstall and then reinstall the app. But before you do that please create the backup of your chat history.
To backup your chat history on Android:
Go to Menu Button > Settings > Chats.
Tap Chat backup > Back up.
If you have your Google Drive backup frequency set up on your WhatsApp as daily, your chat history and media will also be saved to your Google Drive every day at 2 AM after the local backup is made.
We recommend connecting your phone to Wi-Fi prior to backing up your chats via Google Drive, as backup files may vary in size and may consume mobile data, causing additional charges.
Depending on the size of the chat, the first complete backup to Google Drive could take a while. We recommend that you connect your phone to a power source.
To uninstall and reinstall:
Open your phone's Settings app > Apps > WhatsApp > Uninstall.
Wait 30 seconds.
Download the latest version of WhatsApp from Google Play.
After verifying your number, you will be prompted to restore your messages and media from Google Drive.
After the restoration process is complete, tap Next and your chats will be displayed once initialization is complete.
After restoring your chats, WhatsApp will begin restoring your media files.
If you can't uninstall WhatsApp on your device, try opening your phone's Settings > Apps > WhatsApp > Storage > Clear Data. Once you open WhatsApp again, it will prompt you to set up as if it were a fresh install.
Once WhatsApp has been reinstalled, please send me your logs so we can investigate further.
To do so:
Open WhatsApp > tap the Menu button > Settings > Help > Contact us.
Enter a description of the issue into the description field.
Tap Next > then This does not answer my question at the bottom.
Send the email.
The above steps will automatically generate a log file as an email attachment.
If possible, can you provide us with a video recording to help us understand more about the issue you are experiencing. You can do so by using another device (eg. camera or your friend's phone) to record the video.
Please record the video in one of the following file formats:
Thanks for your help and patience.
If you have any other questions or concerns, please feel free to contact us. We would be happy to help!
WhatsApp Support Team
作者: handsome_guy 時間: 2018-2-19 01:41