標題: Seagate 7200.11/ES.2/Maxtor DM22 SD15 Firmware 出事問題 (Firmware 更新再度公開下載) [打印本頁]

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作者: foobar    時間: 2009-1-17 07:12     標題: Seagate 7200.11/ES.2/Maxtor DM22 SD15 Firmware 出事問題 (Firmware 更新再度公開下載)

之前睇到有版友 Post 好多 Site 都報導 Seagate 7200.11 SD15 Firmware 版本大規模一齊出事 :funk: 尤其係 Made in Thailand 出事率較高

連 Seagate 自己個 Forum 入面都有條討論講呢單o野
http://forums.seagate.com/stx/board/message?board.id=ata_drives&thread.id=3668

我自己都有隻 7200.11 1TB, 睇完條上面 Thread 心都寒埋, 唔用又唔係, 但又驚佢死 簡單 D 講出事o既 Hard Disk 會o係 BIOS Detect 唔到, 但摩打正常啟動, 亦唔會出現不正常o既 Click Click 聲。條 Thread 入面有人提到隻 Hard Disk 入面 D Data 係冇事的, 只係因為 Firmware bug 隻 Hard Disk 入o左 BSY State (BUSY?)。 但要整返著佢需要專門做 Data Recovery o既 Hardware (但唔駛拆開隻 Hard Disk), 話可以問價叫人整時提到係 "CC, BSY, 0GB Firmware bug" 等 Keyword 睇吓可唔可以收平 D

另外似乎 Seagate 已經認o左有問題, 會出 Firmware fix. 不過睇返 Seagate 入面個 Forum 似乎佢地只係話短期內會出, 未有人攞到新 Firmware 住, 希望佢地拿拿淋出啦
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

Update 2009-01-19:
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931 Model 列表已有 Link 去不同 KB 指向 Firmware download page, 暫時有更新提供o既 Model 只有:

Seagate:
ST3500320AS
ST3640330AS
ST3750330AS
ST31000340AS

Maxtor:
STM3500320AS
STM3750330AS
STM31000340AS
STM31000333AS

其他 Model Firmware Update 仍然 In Validation

Update 2009-1-20:
似乎有唔少人 Update 後隻 Hard Disk 變成 BUSY / 0GB (我係其中之一 ), Seagate 暫時收返起o左個 Firmware Download Link 話返 In Validation, 大家仲用得o既都係等多陣睇定 D 先

Update 2009-1-22:
Seagate 再一次放出更新 Firmware 下載:
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207951

Update 2009-1-24:
多謝大家提醒, Seagate 已經將餘下 Barracuda 7200.11/Maxtor DM22 o既 Firmware 更新提供下載, 各版友亦有提供成功更新例子, 不過提提大家最好都係 Backup 好先好去 Update
http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931

[ 本帖最後由 foobar 於 2009-1-24 17:42 編輯 ]

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作者: cuss    時間: 2009-1-17 10:56


根據 http://techreport.com/discussions.x/16246 報導，Seagate 已承認問題，並提供免費 data recovery 服務:

"Seagate has isolated a potential firmware issue in certain products, including some Barracuda 7200.11 hard drives and related drive families based on this product platform, manufactured through December 2008. In some circumstances, the data on the hard drives may become inaccessible to the user when the host system is powered on*.
As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. To determine whether your product is affected, please visit the Seagate Support web site at http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931.

Support is also available through Seagate's call center: 1-800-SEAGATE (1 800 732-4283)

Customers can expedite assistance by sending an email to Seagate (discsupport@seagate.com). Please include the following disk drive information: model number, serial number and current firmware revision. We will respond, promptly, to your email request with appropriate instructions. There is no data loss associated with this issue, and the data still resides on the drive. But if you are unable to access your data due to this issue, Seagate will provide free data recovery services. Seagate will work with you to expedite a remedy to minimize any disruption to you or your business."

我本來都想買 Seagate 1.5TB，但看到種種惡評都係 hold 住先。要自行 update firmware 我覺得好煩好煩 (而且上到 Seagate  網頁，你會覺得佢地的處理手法好吾透明，閃閃縮縮，收收埋埋，都幾令人反感)。至於所謂 free data recovery services, 如果壞碟內有重要或機密或私人資料，你又敢拿給別人 recover 嗎? 其實 Seagate 一直以來質素不錯 (我都買過好多隻，全部無問題)，但今鑊真係不知搞邊科!?

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作者: foobar    時間: 2009-1-17 12:25



之前唔係好覺其它廠爆鑊時 (邊間未爆過o丫, 睇你中唔中o者 ) 肯幫人做免費 Data Recovery, 如果 Seagate 真係肯咁做我都會俾個 佢o既, 至少肯負責任嘛。不過佢班 QC 真係

至於話重要機密資料, 除非你自己買套 Kit 返黎自已攪 (PC3000 or HD Doctor o個 D 平極有限掛, 仲要你識用先得 ), 如果唔係點都要俾人搞, Seagate 唔做咪賺死班 Data Recovery 友囉 如果真係機密得咁緊要平時應該要做埋 Encryption 囉...

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作者: cuss    時間: 2009-1-17 13:29


同意同意。肯幫人做免費 Data Recovery 始終都係一種誠意，希望佢地做得妥妥當當啦，更希望佢地歸根究柢可以改善產品設計。我覺得如今的 hard disk 愈賣愈平，但好像愈來愈易壞。想當年我第一隻 DIY 砌機碟 IBM 4.3G DHEA-34330 IDE，係97年8月泰國製，買後長時間使用，任勞任怨，如今雖已退役多時，但功能仍然正常。反而我對後期買的 hard disk 無信心，重要野係keep 兩個 backup (有時兼燒碟) 。

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作者: dickwkf    時間: 2009-1-17 14:08

我有3隻 500 g 都係 sd15........仲用左成年..... 點算?

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作者: foobar    時間: 2009-1-17 14:28



又唔係一定越舊越襟o既, 都係撞手實o者... 我印象中百幾 Meg 年代都有一排成日聽到人地用 Conner Hard Disk 易壞   我依家手頭上最舊又仍然 Work o既係 Maxtor 7345AT (Label 寫 93 年, 345MB, 仲細過隻 CD ) 我真係唔會攞黎用, 純粹留低做記念



Seagate Forum 入面 D 人講一係拆佢出黎唔好用等 Firmware Fix, 一係唔好俾佢熄, 免得你撞中佢一熄o左就 Detect 唔返 依家老實講除o左等 Seagate 出 Firmware update 之外冇其他解決方法

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作者: cuss    時間: 2009-1-17 14:50

哈哈，聽到你提 Conner 這個牌子，師兄顯然係資深既電腦玩家。記得我第一部電腦係286，當年自己 mud Q 都吾識，因怕被呃，要託朋友個朋友幫我去高登 (定黃金?) 落 order 砌機同 check 機，果時個 40MB 硬碟好似就係 Conner。還記得當年的電腦野好Q貴，邊有好似宜家0甘成日upgrade。Sorry, 有 D off topic.

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作者: dickwkf    時間: 2009-1-17 14:52



我有2隻行緊 intel raid 0...... 就算有firmware 都唔知up 唔update到....... 頂.....

好似話 tue 會有update..... 呢幾日唯有唔熄機........

[ 本帖最後由 dickwkf 於 2009-1-17 14:53 編輯 ]

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作者: Victorychan2002    時間: 2009-1-17 15:13

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作者: foobar    時間: 2009-1-17 16:16



又唔好全部o野都入晒 Seagate 數 你要 Boot 兩次先 Boot 到入 Windows 我會估其它 Hardware 有問題多過估隻 Hard Disk 問題   Hard Disk 只有讀到同讀唔到 (出 Error 或者 Click Click 聲係咁 Retry), 有 ECC o既情況下俾錯o既資料你機會唔夠膽話冇, 但微 D 囉

另外如果你真係咁唔好彩買中呢隻問題o既 7200.11 又病發, 你連藍畫面都唔會見到, 因為部機根本 Detect 唔到你隻 Hard Disk

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作者: WLau    時間: 2009-1-17 17:21

Actually, how can I know if mine are affected or not?  I visited the webpage as #2 posted.  However, what else should I input to the fields?

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作者: Victorychan2002    時間: 2009-1-17 17:29

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作者: trentcys    時間: 2009-1-17 17:30



The entire class of 7200.11 and ES.2 drives are effected.
Anyways I am going to send a request for firmware update...

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作者: foobar    時間: 2009-1-17 17:32



Check your Hard Drive model, do a search to see if it is 7200.11 or not. If it is, check if it is using the SD15 version of firmware.  If both conditions are met, then your drive is very likely to be affected... If you can check the label and it says "Made in Thailand" then you better backup ASAP since it seems most of the reported dead drives are from Thailand.

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作者: WLau    時間: 2009-1-17 17:40


Apart from physically check the harddisk, is there any software could provide those information for me?
I tried Seatools but not luck.

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作者: trentcys    時間: 2009-1-17 17:40



點止咁簡單
#2係Seaggate support o既link:

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作者: trentcys    時間: 2009-1-17 17:42



Check the drive model number is device manager... if it's one of the models listed here:
http://seagate.custkb.com/seagat ... =207931&Hilite=
Then u better get an update.
It said *ALL* drives manufactured through Dec 2008. I don't think those new (supposedly bug fixed) drives made in Jan 2009 have hit the market yet.

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作者: foobar    時間: 2009-1-17 17:43



Seagate drives (at least the spinning motor) is pretty quiet, and the disk spinning speed is constant otherwise it can't read any data at all, so there is no chance you could hear its sound and later wind down when the system boot up normally.  Are you sure it is not from your CPU fan / display card fan / system fan instead?  I would guess: you have a separate display card; and it is your display card fan running at full speed causing that sound during the unsuccessful boot.

Though I think it would be more appropriate if you could post the symptom to relevant board instead of discussing here.

[ 本帖最後由 foobar 於 2009-1-17 17:47 編輯 ]

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作者: trentcys    時間: 2009-1-17 17:48

Seagate個tech support真係

打一段字又俾埋serial number, submit左個case竟然default係self-service status (= 幫你search堆knowledgebase articles俾你自己解決)
要再click其他地方先可以sumbit俾tech support d人

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作者: WLau    時間: 2009-1-17 17:54


Oh! I still cannot get the answer yet.   Mine are ST31000333AS and ST3250823A. So, do I need an firmware update?
Actually, the problem is not found yet.  But, who knows it will come.:funk:

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作者: trentcys    時間: 2009-1-17 17:56



yes u do

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作者: foobar    時間: 2009-1-17 18:00



The reported problematic 1TB model in the 7200.11 series is ST31000340AS (which I have one ), though the ST31000333AS is in the 7200.11 series as well, you better confirm if it is using the SD15 firmware too.

The 250GB drives you have is 7200.8, which should be free from the bug we're talking about.

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作者: trentcys    時間: 2009-1-17 18:05     標題: 所有Seagate 7200.11/ES.2/Maxtor DM22用戶注意

Seagate承認左所有(包括)08年12月以前生產o既Barracuda 7200.11, ES.2同Maxtor DM22 HDD都受firmware bug影響.
https://seagate.custkb.com/seaga ... =207931&Hilite=

而唔係之前已知o既1TB同1.5TB型號咁簡單, 所有受影響型號如下:
Barracuda 7200.11
ST31000340AS
ST31000640AS
ST3750330AS
ST3750630AS
ST3640330AS
ST3640630AS
ST3500320AS
ST3500620AS
ST3500820AS
ST31500341AS
ST31000333AS
ST3640323AS
ST3640623AS
ST3320613AS
ST3320813AS
ST3160813AS

Barracuda ES.2 SATA
ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS

DiamondMax 22
STM31000340AS
STM31000640AS
STM3750330AS
STM3750630AS
STM3500320AS
STM3500620AS
STM3500820AS
STM31000334AS
STM3320614AS
STM3160813AS

有以上型號HDD o既用戶可以向technical support要求firmware update. (Refer to the above link)

FYI: http://www.hkepc.com/forum/viewt ... &extra=page%3D1

[ 本帖最後由 trentcys 於 2009-1-17 20:01 編輯 ]

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作者: trentcys    時間: 2009-1-17 18:09



It is now irrelevant to talk about firmware revision.
Seagate is already talking about EVERY SINGLE DRIVE in the whole class regardless the firmware version and capacity....

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作者: WLau    時間: 2009-1-17 18:10


Oh! No!
So, where can I get the firmware and do I need software to flash it?

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作者: trentcys    時間: 2009-1-17 18:12



Contact seagate support....
I'm also waiting for their reply.
FYI: http://www.hkepc.com/forum/viewt ... &extra=page%3D1

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作者: WLau    時間: 2009-1-17 18:13


Oh! I make a mistake that I am talking exactly ST31000340AS and ST31000333AS.  So, all my ST31000340AS and ST31000333AS need to be updated.

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作者: WLau    時間: 2009-1-17 18:16


So, do you mean I need to send e-mail to discsupport@seagate.com?
What information do I need to provide to them?  I got a few problematic drives now.   Do I need different firmware for different model / SN?

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作者: foobar    時間: 2009-1-17 18:19



Oh, I missed the model listing table

Seems the offending code was generic to the whole series of hardware, its just that the ST1000340AS model has so much bricked drives to let everyone notice the problem

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作者: WLau    時間: 2009-1-17 18:21

Sorry for one more question, I build a raid 0 by using these problematic drives, if I update firmware, would it have problem on the raid system?

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作者: trentcys    時間: 2009-1-17 18:25



Better to give them all info (drive model, firmware and serial number)
I *DO* think different models used a slightly different firmware, at least as far as sector/block addressing and bios detection were concerned...

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作者: trentcys    時間: 2009-1-17 18:26



Better to have a full backup...
In fact I am having 4 ES.2 500GB running RAID5... and I'm also worried about having to rebuild the array for 4 times (though mine is relatively non-problem compare to yours)

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作者: foobar    時間: 2009-1-17 18:29



I guess it depends on how your RAID card / drivers detect the Hard Drives.  The Model number and Serial Number won't change after the firmware update, but Windows does identify a disk with its firmware number in the Hardware ID (It will show detecting new drives during first boot after firmware update if I remembered correctly).  I am not sure about Seagate's firmware update utility but I remember in my IBM DeathStar drive the SMART power on hours was reset to 0 after firmware update

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作者: TeraBytes    時間: 2009-1-17 19:00

WTF
我有ST3250310NS同ST3320613AS...

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作者: 孔明仔    時間: 2009-1-17 19:06

Oops !!!
500 ES.2 中招

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作者: paultch    時間: 2009-1-17 19:18

OH no ~ I have an ST3640323AS...
How do I request an firmware update from seagate??

[ 本帖最後由 paultch 於 2009-1-17 19:18 編輯 ]

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作者: WLau    時間: 2009-1-17 19:20


Oh! No!  I need another few T harddisk to backup and the WD 2T is not yet available.

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作者: WLau    時間: 2009-1-17 19:23


Um...  I have both cases as you mentioned.  That means I use Raid controller, and direct connect to MB as a single harddisk.

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作者: ronald    時間: 2009-1-17 19:39

Maxtor Basic 750GB都係呢個Series.

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作者: u23dom    時間: 2009-1-17 19:48

Seagate 點解哩排咁多鍋氣?

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作者: trentcys    時間: 2009-1-17 19:49



我有5隻ES.2 500GB添啦
1隻o係PC, 4隻o係NAS...

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作者: loklokxp    時間: 2009-1-17 19:55



點算  我都有

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作者: 藤原亮政    時間: 2009-1-17 20:05

點先可以攞到firmware update?

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作者: trentcys    時間: 2009-1-17 20:06



Read the link

[ 本帖最後由 trentcys 於 2009-1-17 20:06 編輯 ]

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作者: trentcys    時間: 2009-1-17 20:09



I hope I can get the firmware update by tomorrow (Seagate said their tech support is Mon to Sun)
And I will post my results here later...
Even without data loss with a RAID5, rebuilding the array 4 times is quite unacceptable IMO

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作者: footing    時間: 2009-1-17 20:12

小佢喇叭我有隻 ST3500320NS 中咗招

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作者: trentcys    時間: 2009-1-17 20:23



似乎update仲要等下添
Seagate support forum: http://forums.seagate.com/stx/bo ... &thread.id=4771

Posted by other ppl:


[ 本帖最後由 trentcys 於 2009-1-17 20:24 編輯 ]

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作者: G-核戰機    時間: 2009-1-17 20:58

其實依家果d HDD有沒有問題??

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作者: trentcys    時間: 2009-1-17 21:06



7200.11/ES.2 09年1月o既新HDD應該未出到街住
7200.12冇report過有問題

[ 本帖最後由 trentcys 於 2009-1-17 21:06 編輯 ]

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作者: yangtz    時間: 2009-1-17 21:24

唔怪得 WD 加價.....

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作者: bigcat1123    時間: 2009-1-17 21:32

我隻是 sd13.. ,轉來轉去.不知道要等到何時才有直link下載Firmware

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作者: patman    時間: 2009-1-17 21:34

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作者: G-核戰機    時間: 2009-1-17 21:52



即是全蟹貨 omg

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作者: roadwarrior    時間: 2009-1-17 21:55

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作者: trentcys    時間: 2009-1-17 22:01



仲要7200.11賣左超過3季, 都唔知生產左幾多HDD而家等緊firmware update
唔好話我陰謀論, 如果唔係因為發佈左7200.12, Seagate都唔敢公佈呢個消息. 早前1.5TB同1TB先後出事, 佢都係儘量保持低調, 你話佢唔通唔一早知有問題咩...

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作者: akiro    時間: 2009-1-17 22:02

用左成半年都唔知隻ES2 500NS有事
其實會有咩事有咩影響
我隻ST3500320NS SN04 會唔會有事?
定係只有SD15先有事?

[ 本帖最後由 akiro 於 2009-1-17 22:10 編輯 ]

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作者: askalu    時間: 2009-1-17 22:06

頂、以後都唔係咁想買segate的hdd
d quality咁差

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作者: trentcys    時間: 2009-1-17 22:08



個bug"有可能" (Seagate官方講法)令到隻drive俾system detect唔到或者顯示成0GB.
不過data會o係返HDD入面, 只係user讀唔到, 同埋Seagate表示可以負責做免費data recovery.

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作者: roadwarrior    時間: 2009-1-17 22:11

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作者: kwai    時間: 2009-1-18 02:19

我的硬碟型號是S/N: 9SZ0C4QC, ST3320613AS, P/N: 9FZ162-301, Firmware SD22, Data Code: 08442, Site code: TK, Product of Thailand. 320GB. 在Bios 出現 “Hardisk verify failure”, 但也出現了型號, 在windows 內當然辨認不到. 之後再用usb 連接到硬碟也是一樣, 在另一台電腦也是. 但在系統內容內會有硬碟的正確型號. 應該都係問題之一, 如果佢可以同我做data recover 就好, 請教o下可以o係邊度問佢?

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作者: dom    時間: 2009-1-18 02:49

慘了.......貴價 $9xx 入個隻  500GB Seagate 7200.11 in list
暫時無事既話 係咪可以唔理住

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作者: DummyPLUG    時間: 2009-1-18 03:20

中晒招, 6隻ES.2, 3隻7200.11
真係 X佢XX, 連ES.2 啲叫做enterprise class 既都中, 真係唔洗旨意我再用seagate 起server.

仲要幫客跟返晒, X佢,  打 serial都有排打!

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作者: 孔明仔    時間: 2009-1-18 03:21

Firmware AN05 有冇事??

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作者: Evangeline    時間: 2009-1-18 10:27

AD14 有冇事
500GB之前就係SD14出事, 而家上左AD14

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作者: tkh7819    時間: 2009-1-18 11:36


作為Contact Us o既子項，都要Submit左先可以再入過去Escalate Case To Support，估佢唔到，有創意
佢E-Mail有提我地，算有良心

[ 本帖最後由 tkh7819 於 2009-1-18 11:37 編輯 ]

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作者: bmkwong    時間: 2009-1-18 11:46     標題: 回覆 7# 的帖子

咁記唔記得有迷你龜 Miniscribe 呀，當時 Seagate, Conner 出名細容量，大野就迷你龜、DEC 咁，經過一輪合併，笑到最後的是 Seagate。

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作者: bmkwong    時間: 2009-1-18 11:49     標題: 回覆 55# 的帖子

同意，一定知，RMA 貨返廠，一定有分析，整理一下D 數據就知咩問題。

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作者: Adele    時間: 2009-1-18 13:34     標題: Seagate 發表左有問題既 Harddisk 列表, 共32種需更新Firmware

http://seagate.custkb.com/seagat ... 7931&NewLang=en

Barracuda 7200.11
ST31000340AS
ST31000640AS
ST3750330AS
ST3750630AS
ST3640330AS
ST3640630AS
ST3500320AS
ST3500620AS
ST3500820AS
ST31500341AS
ST31000333AS
ST3640323AS
ST3640623AS
ST3320613AS
ST3320813AS
ST3160813AS
       

Barracuda ES.2 SATA
ST31000340NS
ST3750330NS
ST3500320NS
ST3250310NS
       

DiamondMax 22
STM31000340AS
STM31000640AS
STM3750330AS
STM3750630AS
STM3500320AS
STM3500620AS
STM3500820AS
STM31000334AS
STM3320614AS
STM3160813AS

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作者: dee329    時間: 2009-1-18 13:44

無我份

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作者: akiro    時間: 2009-1-18 14:07

係唔係即係2008年12月前所生產的以上形號全部都有事丫

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作者: cloveky    時間: 2009-1-18 14:20

佢個工具真係有用
連唔係佢出都YES

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作者: 123684abc    時間: 2009-1-18 14:20

ST3640323AS
中左

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作者: Evangeline    時間: 2009-1-18 14:21

我都中左招
已經up 過一次, 由SD04--->AD14

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作者: Adele    時間: 2009-1-18 14:35



你個HD開住當然 Show Yes 啦 (Atteched)
個program比你check model同FW version之嘛

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作者: 65c02    時間: 2009-1-18 14:40



Do you really understand what it says?
7200.11 500G 32M..... 中左

[ 本帖最後由 65c02 於 2009-1-18 14:44 編輯 ]

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作者: ryan_1026    時間: 2009-1-18 14:45

中左, 但係點 up 個 firmware 架? 要腥 email 俾死雞先得??

If you have one of the models listed above, Customers can expedite assistance by contacting Seagate via email. Please include the following disk drive information: model number, serial number and current firmware revision.  We will respond, promptly, to your email request with appropriate instructions.

[ 本帖最後由 ryan_1026 於 2009-1-18 14:46 編輯 ]

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作者: ciel    時間: 2009-1-18 14:48

http://www.theinquirer.net/inqui ... das-7200-11-failing

Seagate Barracuda 7200.11 drives failing

SEAGATE'S FLAGSHIP desktop Barracuda 7200.11 drives, in particular the 1TB (ST31000340AS) units, are failing at an alarming rate and prompting outrage from their faithful customers.

A new self-bricking feature apparently resides in faulty firmware microcode which will rear its ugly head sometime at boot detection. Essentially the drive will be working as normal for a while, then - out of the blue - it'll brick itself to death. The next time you reboot your computer the drive will simply lock itself up as a failsafe and won't be detected by the BIOS. In other words, there's power, spin-up, but no detection to enable booting.
......
RMA and Data Recovery Centres are also reporting that there's a very high rate of failure on these drives. One user in particular reports having set up a 6 TB drive array and over the course of 1 month having half the drives fail on him. No official stats are available, but at least one RMA middleman has told us there's about 30-40% failure rates.

According to data recovery experts Seagate has diagnosed the problem and issued a new firmware to address it. However, drives that have already been affected can't have the firmware applied to them due to their locked-down status.
......
Drive origin and firmware seem to be Thailand and SD15, but at least one user reports having had identical problems with a unit from the Wuxi(ng) fab and the SD35 firmware.

Of course, we've mailed and called Seagate about this, but it seems their execs are too busy to pick up the phone or write back. We'll just refer them to that longstanding truth that good names are built over years and shattered in seconds. µ

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作者: ciel    時間: 2009-1-18 15:04


http://forums.seagate.com/stx/bo ... scending&page=1
  
By SteveJ123  in Seagate Community Forum on 16 Jan 2008
  
Hello. How may I help you?
Steve John: I am here for the 1TB Firmware error as explained on the URL http://seagate.custkb.com/seagat ... ch.jsp?DocId=207931
Jason H.: Sure, there will be a firmware update in the next few days, I would check back Tuesday just to make sure.
Steve John: OK. Do I need to contact you again, or will it be freely downloadable?
Jason H.: It should be available, but if it is not jump back into chat and we wil be able to get it for you .
Steve John: Thanks

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作者: WINGLESLIE    時間: 2009-1-18 15:07

我都中左
ST3640323AS X 4
ST3320813AS X2
點 up 個 firmware 架?

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作者: WLau    時間: 2009-1-18 15:10


Would you mind to tell me what is the software?  Thx!

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作者: 359    時間: 2009-1-18 15:16

如果個HDD self-locked左，有冇得unlock或者拎返d data先

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作者: kinkinpoon    時間: 2009-1-18 15:20

點up個firmware,,,,好緊張呀

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作者: zonebaby    時間: 2009-1-18 15:21

中左幾T,又未死得,又OS又Data,都唔知點Backup,又錢又時間,今次真係唔知點死,。

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作者: Guillo    時間: 2009-1-18 15:52

我個500GB都中左招...
點算，之前都發覺間中有dada聲

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作者: yws    時間: 2009-1-18 16:01

ST3500320AS

諗住買.... 依家新買的話係咪會無事

有事我就慘喇...WD AALS又無貨...依隻又出事...無HDD可揀

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作者: Guillo    時間: 2009-1-18 16:28


我都係呢個型號....
firmware :SD15

最慘係我連reg 都reg唔到，contact 唔到班cs.....==

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作者: kkchau    時間: 2009-1-18 16:44

中晒Model: ST3640323AS中晒，重要等多幾多日

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作者: yws    時間: 2009-1-18 18:55



應該好多人買依隻....

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作者: foobar    時間: 2009-1-18 19:18



有得拎返, 個 Firmware bug 只係令隻 Hard Disk 入o左 Busy state 出唔返黎而 D Data 係冇事的。 但要隻 Hard Disk 郁返要搵 Data Recovery 服務幫你 據聞 Seagate 會為受影響客戶提供免費 Data Recovery 服務, 但未有提供詳細情況, 如果你咁唔好彩遇到佢病發, 你可以試吓聯絡 Seagate Support 睇吓點...

不過就我睇 Seagate Forum 入面佢地同 Online Support Chat D 人傾o既 Message Log 睇, 佢地似乎未 Train Support 班人要點回應呢個問題住

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作者: foobar    時間: 2009-1-18 19:22



據以往經驗係俾個 program 你 Run, Run 完熄機再開過就 Update o左

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作者: G-核戰機    時間: 2009-1-18 19:23



如果咁岩壞左,但不是bug問題,佢都可以免費recover data都幾著數
不過香港代理全部都是不會幫你recover d data

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作者: 359    時間: 2009-1-18 19:48


有冇理由呀，Seagate有free recovery但代理冇？
唔通要send晒d HDD返seagate搞咩

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作者: foobar    時間: 2009-1-18 20:11



如果唔係 Bug 問題而壞o既就難少少, 因為睇過另外 D 外國 Forum 有人走去買套專整 Hard Disk o既 Kit 返黎整, 佢地話病發o既 Hard Disk 只係因為個 G-List 有問題 Loop 死o左o係 BUSY State, 唔駛拆開佢只要入去佢個 Terminal (係, 隻 Hard Disk 竟然有個 Terminal Command Interface 可以俾你打 Command ) 可以踢返郁佢, 不過好似話仲要 Reset 返個 System Area (可以當係 Hard Disk o既 BIOS + CMOS Area)... 如果真係因為呢個 Bug 要整我諗熟手幾分鐘搞掂, 所以佢先有機會幫你免費整咋, 睇到係其他問題我估佢一係同你報價, 一係問你係咪想 RMA 囉

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作者: trentcys    時間: 2009-1-18 20:28



Seagate講緊同你free recovery o既正係因firmware bug lock死o既HDD, 其實唔算係recover, 只要佢原廠用d自家工具reset一下隻firmware, 所有data根本就完好無缺.

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作者: dickwkf    時間: 2009-1-18 20:32



用個靚d 既名等你以為好著數.........

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作者: dickwkf    時間: 2009-1-18 20:34



我最驚行左 raid 個program 唔可以直接"見"到隻hdd

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作者: foobar    時間: 2009-1-18 20:50



對於用家黎講就算只係 Lock 死o左同一隻死o左o既 Hard Disk 無分別, 因為都係無方法自己搞掂, 你要搞都係要搵 Recovery 幫你搞... 唔算係著數, 只不過係 Seagate 為佢自己執 A

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作者: kinkinpoon    時間: 2009-1-18 22:19     標題: 回覆 90# 的帖子

個program出左味?好緊張

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作者: trentcys    時間: 2009-1-18 23:26



#47 & #78...

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作者: WLau    時間: 2009-1-18 23:39


So, we still need to wait and test our luck whether we are safe in this few day.:funk: