作者: anon893 時間: 2017-1-10 16:34 標題: Constellation ES3 fails Long Generic Test
Got two ST2000NM0033 with Synnex 3-year warranty just recently
Run Seatools (Win), both passed Surface Test and Short Generic Test, but failed Long Generic Test
Already had one drive replaced at store, but still fails Long Generic
HDDs are connected via USB3 on Unitek docking cradle (Y-3602) and expected to be installed into desktop to replace old drives
Does this mean the HDDs are no more and should be rechecked and replaced?
作者: smoke_cheese 時間: 2017-1-10 16:38
直插SATA試吓
作者: anon893 時間: 2017-1-10 17:35
直插SATA試吓
smoke_cheese 發表於 2017-1-10 04:38 PM
OK, will have Synnex try that for me
Personally have no intention opening desktop yet (also no more ports available)
作者: harryytm 時間: 2017-1-10 17:36
本帖最後由 harryytm 於 2017-1-10 17:37 編輯
Any screenshot? Would you also show the S.M.A.R.T. info please.
作者: anon893 時間: 2017-1-10 17:44
Any screenshot? Would you also show the S.M.A.R.T. info please.
harryytm 發表於 2017-1-10 05:36 PM
SMART info (from CDI) is all good, no flags
Only run Seatools and nothing else
Sorry no screenshot
All I can say is "Long Generic - FAIL" in red text
Now suspecting USB3 (docking) connection is the culprit
作者: harryytm 時間: 2017-1-12 04:01
SMART info (from CDI) is all good, no flags
Only run Seatools and nothing else
Sorry no screenshot ...
anon893 發表於 2017-1-10 17:44
Any follow-up?
作者: anon893 時間: 2017-1-12 05:25
Any follow-up?
harryytm 發表於 2017-1-12 04:01 AM
Sent to Synnex for checkup, will take a few days
作者: anon893 時間: 2017-1-15 17:03
Got call from Synnex and new replacement was issued
However, Seatools Long Generic test still fails, even worse
[attach]1953768[/attach]
[attach]1953767[/attach]
What's going on......
作者: GbE 時間: 2017-1-15 17:08
Problem was connect thr USB. Direct connect to SATA controller and make test.
作者: anon893 時間: 2017-1-15 19:17
Problem was connect thr USB. Direct connect to SATA controller and make test.
GbE 發表於 2017-1-15 05:08 PM
What about eSATA? Y-3602 has eSATA3 (even though MB is only eSATA2)
作者: GbE 時間: 2017-1-15 22:03
本帖最後由 GbE 於 2017-1-15 22:05 編輯
Connect thr docking also not direct, there are switch/bridge/PM between HDD and Controller, you may try.
In fact, Seagtool longtest was some kind surface test, if use Hdtune / Data Lifeguard for windows (WD), usually those less trouble (USB should be fine)
作者: harryytm 時間: 2017-1-16 01:28
Did you try smartctl -t long on that disk?
作者: anon893 時間: 2017-1-20 15:57
Just an update...
Sent two drives back on Monday, got msg from Synnex to pick up replacements today...
Said both drives (one as second replacement already) were certified defective, but nothing else (no details whatsoever)
作者: pc1668 時間: 2017-1-20 16:06
本帖最後由 pc1668 於 2017-1-20 16:07 編輯
Just an update...
Sent two drives back on Monday, got msg from Synnex to pick up replacements today. ...
anon893 發表於 2017-1-20 15:57
ST2000NM0033 is pretty troublesome. And it's a waste of time traveling to and from local agent ...
In addition, dunno if they're going to return re-certified hdds to you
Once again, I will stay away from Seagate
作者: harryytm 時間: 2017-1-20 16:48
Just an update...
Sent two drives back on Monday, got msg from Synnex to pick up replacements today. ...
anon893 發表於 2017-1-20 15:57
Any detail SMART attribute readout of the drive? I would like to know the cause.
作者: anon893 時間: 2017-1-23 12:23
So updates...
Drives still show Long Generic tests failing (but Short DST and Short Generic all pass)
Got call from Synnex tech this morning to follow up, said Long Generic tests do pass when directly connected to SATA, confirms tests may fail when connected via bridge chipset
Drives got replaced simply becuz they wanted to avoid certain trouble (even though I told them explicitly to simply return drives if Long Generics tests do pass when directly connected)
So at least this is over and I can continued to backup my stuff......