HKBN downgrade my connection

My contract with HKBN is about to end and the sales call me if I want to renew it .. I rejected them and found my connection is drop from 1000M to 100M .. just file a compliant about it .. shame on you.
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call CS?

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回覆 2# cloudsfish


Yes, contact the CS over the phone and they will send the 'technical guy' to check the network ...

i was able to reach up to 8xx / 9xx before with my pfsense pc router .

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personally, I don't think an ISP will downgrade your connection under the condition that your current subscription is valid but just rejected their proposal for contract renewal.

Is your 1Gbps subscription still valid? If yes then I would suspect there's a wiring problem.

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isp邊得閒搞呢啲,搞一個就要俾多一工錢師傅上門。

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500MB 1000MB 冇保證

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I don't think ISP will do that and please don't bad mouth here

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I think you would better check the port speed. The hardware may downgrade the port speed if there is hardware issue. Maybe rebooting the device will do.

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先膽心 會否 收 正價 月費 啦!

My contract with HKBN is about to end and the sales call me if I want to renew it .. I rejected them ...
theluxman 發表於 11/2/2018 00:13

先膽心 會否 收 正價 月費 啦! 無咗 conctract 就會用正價 $2xx!

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本帖最後由 theluxman 於 2018-2-11 19:10 編輯

回覆 7# anthonywkho

I reset everything I have and still nothing help.


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