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Support for your My Cloud device is changing

Western Digital continuously evaluates and improves our hardware, software, and services as security standards evolve. As a result, we’ve determined that it’s necessary to end support for prior generations of My Cloud OS, including My Cloud OS 3. You should act now to protect your content.

On April 15, 2022, support for prior generations of My Cloud OS, including My Cloud OS 3, will end. Your device isn’t compatible with critical security updates that are only available for My Cloud OS 5-compatible devices. As a result, you’ll only be able to access it locally. After April 15, 2022, your device will no longer receive remote access, security updates, or technical support. To help protect your content, we recommend that you back up your device, disconnect it from the internet, and protect it with a strong, unique password. Check out our recent My Cloud updates to learn more.