iamla

I dont even want to comment on the "obviously" users fault.
But to your second point, this is wher ...
Ksec 發表於 2020-4-26 17:30

Don't just say "Utterly wrong"! What is your idea? Just discuss.
我本來用中國移動電訊商,
但後來合約完, 打算轉台...
Before 合約完, CMHK sends SMS, states that CMHK will auto-renews contract if no feedback from client. Client no response ->  合約完, 打算轉台... -> contract ended, if not renew the contract, cut client's no.???? If I'm wrong, which means other service providers may cut his no.

iamla

有約在身又無找清條數，應該轉唔到台
lotus123 發表於 2020-4-26 17:50

My case is MNP from 3 to CMHK (6 years before, don't know change or not), it is possible. I start MNP out 5 days before contract end, CMHK says not problem, enough time to MNP out 3 & MNP to CMHK, but eventually MNP to CMHK 2 days after contract ends.
So, when cannot MNP out 3 by contract ends date, I phoned to 3 CS, the CS says will charge me in original price, 3 times contract price, but luckily on a pro rata basis, paid $3x to fix the case.

hahahalpc

好明顯係假，如果佢幫你自動續咗約，有約及有欠費，根本冇可能轉到台。。

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w28stanley 發表於 26/4/2020 13:20

大把呢啲case
MNP係轉去個間新台負責做
佢唔會理用戶同上一間營運商有無合約喎

lotus123

My case is MNP from 3 to CMHK (6 years before, don't know change or not), it is possible. I start  ...
iamla 發表於 2020-4-26 20:13

合約完之後，收正價，通常收返一個月，或者pro-rata 日數
都試過PCCW條固網電話綫過咗合約期，佢又無call我續約，要我call CS續約，用正價pro-rata 返幾日！

Ksec

Don't just say "Utterly wrong"! What is your idea? Just discuss.
我本來用中國移動電訊商,
但後來合 ...
iamla 發表於 2020-4-26 19:55

或者你一開始唔係  "Obviously"  user's fault. 我唔會用 Utterly Wrong. 因為個大前提係你嘅 assumption 已經將個問題放咗係個用家度.

Standard Procedure 係點樓上已經有人解答咗. 事實上不單止係冇其他任何一間 MNO,會進行自動續約, 甚至乎離開電訊行業亦都甚少聽聞. 因為大原則上呢度仍然喺香港. 自動續約呢一種行為本身係冇 User Consent 嘅情況之下係冇法律效用. 你嘅 "不回覆", "已讀不回", "選擇性視而不見" 係絕大部份現代化國家當中係絕對唔可以當成 User Consent 嘅一種. 呢一種續約方法係外國係非常之不常見, 某一啲地區甚至乎係犯法. 但係偏偏香港呢間電訊公司就開始學 "某一啲"地方走精面 ( 而且唔單止電信業, 好多其他行業都係 ) . 所以你第二句 I believe this is the standard prcedure etc.... 事實上係完全冇其他證據, 我可以講句甚至覺得嗰句說話難聽過粗口.  如果香港有第二間 MNO 係有呢一種做法, 咁我至少都覺得你嘅第二句 I believe 係有其事實根據 而作出嘅回覆.

( 仲有更加多深層次嘅問題, 包括"法治", 不過我唔想拖太多政治入呢個話題. )

打個譬如, 業主而家send咗封信俾你, 只要你唔回覆就當你應承簽約加租 30%. 咁樣會點? 然後就會有好多人有另一個誤區, 就係覺得而家嘅合約因為同之前嘅合約冇分別, 所以自動續約 "應該" 係好合理. 我假設而家全世界經濟蕭條, 出面所有大環境跌價, 然後呢間公司就覺得因為同之前冇分別所以自動同你簽24個月約, 你覺得咁樣公平? 你新嘅合約可以自動 evaluate current market fair value? 自動 簽署 "續約" 唔係唔可以有, 而係必須要喺第一份合約嘅時候已經確實呢一種行為同動作. 即係話自動續約呢個行為本身仍然都係需要一次 User Consent.

至於呢個所謂 FB 故事嘅真確性我就唔作出評論.

jetflyer

好明顯係假，如果佢幫你自動續咗約，有約及有欠費，根本冇可能轉到台。。

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w28stanley 發表於 2020-4-26 13:20

有欠款轉唔到台，但佢明顯轉台時未有欠款。轉台梗係有合約時轉。過咗合約期轉台先會出事。我懷疑事主就係遲咗轉台先出事。

香港仍然美麗

iamla

或者你一開始唔係  "Obviously"  user's fault. 我唔會用 Utterly Wrong. 因為個大前提係你嘅 assumption ...
Ksec 發表於 2020-4-26 22:51

The user says he hasn't being informed before auto-renewal of contract <- tell lies
1. SMS -> no reply will auto-renew, 2. Sales of service providers will call you many many times for contract renewal even with 6 months or more contract.
Not watch SMS, no pick up sales call, not know & not check when contract expires -> make wrong decision to MNP out after old contract ends. If user clearly makes decision & not does nothing before contract end, nothing will happen. That's why I stated "Obviously user fault".
Such case happens, I don't know how service provider handles the case?
1. Auto-renewal
2. Not renew contract but need user to pay higher original price
3. Cut user no.
Any more options?

當時我知道她們自動續了我合約後,我曾多次致電中國移動客服,其職員說過只要我在某日子前轉台就可以, 但尾數 (完合約後還在使用服務的日子) 要收回正價. 我答應了, 亦主動提出不續約, 也已被接納.
If user has done this, CMHK still fines user breaking new contract <- CMHK dies hard.
User's phone will have records in what dates + times he phoned to CS  (mobile phones don't tell all calls are from fixed lines -> no record). Very easy to check the service provider's voice recordings.  

轉台後, 當我收到了繳付尾數的信,我也第一時間去 7-11 交付了 HK$138元正. <- not 尾數, 1st contract month. I believe he was using $138 plan as CMHK auto-renewal -> same duration & same amount.  欠款項 HK$3174.39 (23 months),  3174.39/23 = $138.02 (every contract month price), 尾數要收回正價. 正價 will be much more than $138

All in all, this case is either story telling -> anti-CMHK or user does some wrong decisions -> being fined by CMHK

wlai888

大家討論都應該差不多了.........

我由FB引述出嚟, 大家都係好客觀研究分析一下........

好多謝禁多位師兄分享經歷和寶貴意見........

---------------完-----------------

麻煩管理員 lock post.......

lotus123

post 個 FB圖出黎，等大家研究研究分析一下

wlai888

回覆 29# lotus123

下載 (32 KB)

2020-4-27 11:22

仲研究??