Hemat卡的默認語言是Indonesian,並且179179CS熱線並無更改方法。面對看不懂的Indonesian只能利用Google Translate幫助理解實在夠惱人。最近通過與CSL Custom Service聯絡成功將語言更改為英文,雖然CS熱線還是Indonesian,但是已經很好了。
下面介紹方法。http://one2free.hkcsl.com/jsp/cu ... ervice_channels.jsp
這個webpage列出了所有的CS途徑,我選擇的是透過電郵,請求將我的Hemat卡語言更改為英語。1工作日后即有回覆
Dear Mr. XXX,
Thank you for your email.
With regard to your enquiry, please be informed that the CSL Hemat prepaid SIM card is Indonesian prepaid SIM card and the language is in Indonesian only. For the Chinese and English SIM card, we would recommend you to visit below website for more information.
http://one2free.hkcsl.com/jsp/pr ... es.jsp?language=eng
Should you have enquiry or need further assistance, please do not hesitate to contact our 24-hour Customer Service Hotline 179 179. It is always our pleasure to serve you.
Thank you for using our service. Have a nice day.
Kind regards,
Bonson Tam
Customer Relationship Management
雖然Email話未更改成功,但是我重新啟動手機之後發現收到的短信已經是英文的了,有圖有真相。
撥打179179電話,也會先用英文讀出儲值餘額和有效日期,然後才會是一大段聽不懂的Indonesian。
最後和大家分享幾個操作Code,基本涵蓋了所有Hemat卡功能。
*101# 查詢Data Package&Voice Package餘量
*109# 查詢儲值餘額同Expire Date
#109# 客戶服務菜單,在這裡面可以查詢Data Package價格并開通Package,還可以增值。 |